Strengthening our commitment to Service
A great recent example is how we’ve recently welcomed several new members to our growing team:
- Samantha Holden – Service Delivery Manager
- Anne Mattison – Service Delivery Coordinator
- Abbie Thorne – Service Delivery Coordinator
- Josh Cooper – Internal Account Manager
- Sam Wilkinson – Internal Account Manager
- Conor Farnaby – Marketing Apprentice
Samantha started with us to ensure every element of our activity brings the customer to the centre – whether it’s how we answer the telephone, managing an installation or addressing technical enquiries, Samantha, supported by Anne and Abbie, will be on hand to provide the best service we can for our customers.
Josh and Sam, our two new Internal Account Managers, are concluding their industry and product training as we speak. It means they now have an outstanding overview of the marketplace, the latest technology, our customers and most importantly, how we can provide advice, support and service.
Their first project will be supporting local schools with our free Classroom Healthcheck – an immensely popular service worth £299, which schools love to use as part of their School Improvement Plan. Moving forward they’ll play a vital role in supporting our team of consultants to improve their service – whether it’s advising, demonstrating, quoting or training our customers.
We are also delighted to welcome on board Conor Farnaby, a fresh-faced Marketing Apprentice who is ready to learn, to add value to himself and add value to our company. The great news from our point of view is we’ll actually learn from Conor and benefit from the expertise he’ll develop as part of his academic course.
From movie editing to SEO, website content management and more, we expect Conor will quickly start adding value to our organisation. And whether it’s YouTube seminar content or improving our product range online, our customers will also see the benefits.
We like to think our company is evolving as interactive displays are – we are now brighter and higher spec with a range of new exciting benefits.
We now provide a more effective service to schools.