Returns

Our team are here and ready to help.

To help you as quickly as possible, please give as much information about who and where you are and the nature of the problem you are experiencing by answering the questions on the form in the below link and we'll be in touch.

If your query is urgent you can contact us via phone or email.

I have a product that is dead on arrival (DOA). How can I return it?

Dead On Arrival (DOA): A product qualifies as a DOA if it fails to function within 30 days of the original purchase.

• For larger items you may be referred to the manufacturer so that the product can be identified as non-functional through standard remote troubleshooting.
• For smaller items your dedicated member of our Service Delivery Team will liaise with the supplier/ manufacturer on your behalf to request a replacement item. There may also be a process of troubleshooting to carry out prior to identifying the product as non-functional.

In both instances, you will be given a Case Reference Number by your dedicated member of our Service Delivery Team and updated at regular intervals on the progress of your claim.

We always do our best to resolve any issues with as little inconvenience to yourselves as possible.

Once the supplier/ manufacture has identified the product as non-functional, a replacement hardware Product or components, subject to availability, will be shipped to your location via ground transportation at no extra cost.

Purchase dates must be supported by proof of purchase upon Elementary Technology’s.

Return of non-faulty/unwanted items

If you would like to return an item that has no fault and is simply not required, you must contact Elementary Technology with details of the reason for your request, including the item details, location, make, model and serial number.

You will be given a Case Reference Number by your dedicated member of our Service Delivery Team who will report your request to the supplier/ manufacturer on your behalf.

Once a return has been granted, you will receive returns number (RMA) for the item to be returned.

You must then ensure the unit is in its original packaging, unused and in resalable condition.

The cost of the return carriage will be responsibility of the sender.

Once received by the supplier/ manufacturer, if the return is accepted, a refund will be issued within 30 days of receipt of the goods, less any agreed re-stock fees.

If the goods are not in their original packaging, show signs of being used and are not in resalable condition, the return will be refused, and you would need to arrange collection of the goods at your own cost.

Your dedicated member of our Service Delivery Team will keep you updated at regular intervals on the progress of your request.

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