Warranty

Our team are here and ready to help.

To help you as quickly as possible, please give as much information about who and where you are and the nature of the problem you are experiencing by answering the questions on the form in the below link and we'll be in touch.

If your query is urgent you can contact us via phone or email.

Faulty Items with On-Site Warranty

For items that become faulty outside of Elementary Technology’s warranty period of 28 days from point of delivery and during the manufacturer’s warranty period, you should contact us with details of the faulty item by answering the questions on the form in the below link.

You will be given a Case Reference Number by your dedicated member of our Service Delivery Team who will report your issue to the manufacturer on your behalf copying you in on all correspondence.

The manufacturer will also provide you with a Support Ticket Number and will liaise directly with you to carry out remote troubleshooting with your cooperation and a suitable resolution will be decided upon between you, the customer and the manufacturer.

Alternatively, please use the relevant link below if you would like to liaise directly with the manufacturer.

Faulty items without On-Site Warranty – (Return to Base Warranty)

For items that become faulty outside of Elementary Technology’s warranty period of 28 days from point of delivery and during the manufacturer’s warranty period, the customer should contact Elementary Technology with details of the faulty item by answering the questions on the form in the below link.

You will be given a Case Reference Number by your dedicated member of our Service Delivery Team who will report your issue to the relevant supplier/ manufacturer on your behalf.

If possible, the fault will be rectified over the telephone or via email, however if this cannot be achieved the supplier/ manufacturer will raise a returns number (RMA) for the faulty item to be returned, for repair or replacement.

The faulty item must be packaged securely and despatched to the appropriate address.

We advise that you take photographs of the item prior to despatch should you need to make any claims for damaged in the unfortunate event this happens.

The cost of the return carriage will be responsibility of the sender.

On arrival the item will be inspected, tested and repaired or replaced and subsequently returned to you at no cost should a manufacturing fault be found.

Should no manufacturing fault be found, you would need to arrange collection of the goods at your own cost.

Your dedicated member of our Service Delivery Team will keep you updated at regular intervals on the progress of your claim.

Return of non-faulty/unwanted items

If you would like to return an item that has no fault and is simply not required, you must contact Elementary Technology with details of the reason for your request, including the item details, location, make, model and serial number.

You will be given a Case Reference Number by your dedicated member of our Service Delivery Team who will report your request to the supplier/ manufacturer on your behalf.

Once a return has been granted, you will receive returns number (RMA) for the item to be returned.

You must then ensure the unit is in its original packaging, unused and in resalable condition.

The cost of the return carriage will be responsibility of the sender.

Once received by the supplier/ manufacturer, if the return is accepted, a refund will be issued within 30 days of receipt of the goods, less any agreed re-stock fees.

If the goods are not in their original packaging, show signs of being used and are not in resalable condition, the return will be refused, and you would need to arrange collection of the goods at your own cost.

Your dedicated member of our Service Delivery Team will keep you updated at regular intervals on the progress of your request.